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Home » Archives » January 2019 » Problems Due To 911 Outage? Attorney General Wants To Hear From You

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01/08/2019: "Problems Due To 911 Outage? Attorney General Wants To Hear From You"


Attorney General Bob Ferguson appears not pleased with the service provided by CenturyLink, and wants to hear from anyone who was impacted by the recent statewide 911 outage.

“For the second time, CenturyLink has fallen short of its obligation to provide reliable 911 services for Washingtonians,” Ferguson said. “If you called for help during this outage, only to be met with a busy signal, please share your story with my office. We want to know exactly how CenturyLink’s failure impacted the people of our state.”

Ferguson asks Washingtonians impacted by the outage to share their stories by emailing them to 911outage@atg.wa.gov.


The more than 12-hour 911 outage, which occurred between Dec. 27 and 28, was the second lengthy statewide outage of the emergency call system managed by CenturyLink since 2014.

In the wake of a six-hour 911 outage in 2014, Ferguson urged the state Utilities & Transportation Commission (UTC) to impose the maximum regulatory penalty of $11.5 million against CenturyLink. Among other testimony filed with the commission, Ferguson presented the story of Alicia Cappola, an Everett mother, who was home with her 5-year-old twins and was forced to arm herself with a kitchen knife to ward off an intruder after 37 unsuccessful attempts to get through to 911.

The UTC fined CenturyLink just short of $2.9 million for the outage.

Ferguson was “deeply disappointed” in the fine, which was a quarter of the maximum penalty he pushed for.

“Bottom line - CenturyLink is getting off with a slap on the wrist,” Ferguson said when the UTC announced its decision in 2016.

If you were impacted by the most recent 911 outage in December, email your story to 911outage@atg.wa.gov. You may or may not be contacted for follow up.

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